Privacy Policy

Account details

Your name, email address, phone number, and role (passenger or driver). Passwords are stored only as a cryptographic hash and cannot be read by us or anyone else.

Location

Passengers share a pickup point and destination when searching for a trip. Drivers share live location while they are online so passengers can see their approach and follow the trip in progress. Drivers who go offline stop sharing location. We do not track location when the app is not in use.

Photos and camera

If you set a profile picture, you may take a photo or choose one through your device’s system photo picker. The picker returns only the single image you select — the app cannot browse or read the rest of your photo library. The camera is also used to scan a driver’s payment QR code.

Driver documents

Drivers submit licence, insurance, and vehicle documents for verification. These are visible only to RydeChain staff reviewing the application and are never shown to passengers.

Payment information

Fares are paid in ADA on the Cardano blockchain. We store the public wallet address associated with your account and read publicly available transaction data to confirm a payment. We never hold your private keys, seed phrase, or recovery details, and we cannot move funds on your behalf.

Device and diagnostic data

A push notification token so we can alert you about trips, plus anonymous crash and error reports used to fix faults. Crash reports contain technical details about the failure, not the contents of your trips or messages.

• Matching passengers to trips travelling in the same direction
• Showing live trip progress to both parties during a journey
• Confirming ADA payments and maintaining trip history
• Verifying drivers before they can be marked as approved
• Sending trip notifications, and account emails such as password resets
• Investigating safety reports, disputes, and technical faults

We do not sell personal data, and we do not use your data for advertising.

When a booking is confirmed, the driver and passenger see each other’s first name, rating, and the pickup or drop-off point for that trip. Drivers additionally share vehicle details and live location during the journey. Wallet addresses are masked in the app. Your email address, phone number, documents, and full trip history are never shown to other users.

Personal data is never written to the Cardano blockchain. Payment transactions are public by the nature of any blockchain, and a transaction is linked to a wallet address rather than to your name or contact details.

We use a small number of providers to run the service: cloud hosting and databases, map and geocoding providers to turn place names into locations, push notification delivery, crash reporting, and a Cardano blockchain data provider. These providers process data only to deliver those functions on our behalf.

Account and trip records are kept while your account is active, and for a period afterwards where we are required to retain them for legal, tax, or safety reasons. Diagnostic data is short-lived. You may ask us to delete your account at any time.

• Location, camera, photo, and notification permissions can each be revoked in your device settings. Some features stop working without them — drivers cannot go online without location, for example.
• You can request a copy of your data or ask us to correct it by emailing us.
• You can request deletion of your account and data, which sets out exactly what is removed and what we are required to keep.

RydeChain is not intended for anyone under 18, and we do not knowingly collect data from children.

If this policy changes materially we will update the date above and notify you in the app before the change takes effect.

Questions, data requests, or account deletion: support@arcaccra.org