Delete your account and data
You can ask us to delete your RydeChain account at any time, and you do not need to be able to log in to do it.
Request deletion
Email us from the address on your account and we will confirm once it is done.
Email support@arcaccra.orgInclude the email address and phone number on the account so we can identify it. If you cannot email from that address, write from any address and we will verify your identity another way.
What we delete
- Your name, email address, phone number, and password
- Your profile photo
- Saved places, and your pickup and destination history
- Driver documents, vehicle details, and verification records
- Your wallet address as stored against the account
- Push notification tokens and device records
- Chat messages you sent about trips
What we keep, and why
A small amount of information survives deletion because we are required to keep it or because removing it would misrepresent someone else’s records:
- Completed trip and payment records, kept in anonymised form for tax, accounting, and dispute purposes. These no longer identify you.
- Ratings you gave others, kept without your name, so that another user’s rating history stays accurate.
- Safety reports, where retention is necessary to protect other users.
Cardano transactions
Payments made in ADA are recorded on the Cardano blockchain, which is public and permanent. Nobody can delete them — not us, and not you. Those records are tied to a wallet address rather than to your name or contact details, and deleting your account removes the link between that address and your identity in our systems.
How long it takes
We acknowledge requests within 7 days and complete deletion within 30 days. If you have an active trip or an unresolved payment, we will settle that first and tell you before proceeding.
This cannot be undone
Deletion is permanent. Your trip history, ratings, and driver verification are all lost, and a driver rejoining later must be verified again from scratch.